RETURN POLICY
Do you accept returns?
Yes! Customer satisfaction is our destination! Please feel free to return any eligible item within 14 days after receiving your original order.
Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment account. Buyer needs to pay for the return shipping fee if there is no quality problem for our products. Or you can keep the product and negotiate with our customer service for the refund directly.
Here are some FAQ in regards to our return policy:
1. HOW DO I MAKE A RETURN?
Email us at info@owenhat.com and let us know your order number. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
2. WHAT IS THE RETURN PERIOD?
We will provide a refund period on unopened product packaging extensions within (14) days of the date that you receive your product.
3. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, you are responsible for most return shipping costs except quality issues. We recommend that you send your return with a tracking option, because hoardrare will not be responsible for lost returns. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
4. MAY I RETURN MY POODUCT WITHOUT CONTACT YOU OR GETTING AN RMA(RETURN MERCHANDISE AUTHORIZATION)?
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
5. WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
6. HOW MAY I CONTACT YOU?
You may contact us by email at info@owenhat.com. We always guarantee a response within 24 working hours and will be happy to help you!
Please contact our Customer service at info@owenhat.com to get the return address.